As the saying goes, “no man is an island,” and in the hotel business, your staff must learn to work together efficiently so that your guests can have the experience they’re paying for. But your individual staff members cannot be responsible for building a culture of teamwork, that must come from the top down. And when your hotel management team encourages collaboration, you’ll see how much more smoothly your team operates.
Facilitate Communication Between Teams
It may seem like the housekeeping team and front desk team don’t have much to do with one another, but in fact, they are the two groups that have the most contact with guests during their stay. If something is going wrong, or a system is broken, members of these teams are likely to know about it. If they’re not communicating you’re probably not providing the best service you can to your guests. Again, this type of collaboration must come from the top, so encourage team leaders from each group to get together regularly and compare notes on how the guest experience can be improved.
Listen To Your Staff’s Recommendations
While culture comes from the top, that doesn't mean all the best ideas do. Your bartenders and waiters know what products people ask for and whether or not guests enjoy your new menu, ask them for input. Listen carefully, even to ideas that seem a little odd at first. Some of the best innovations in service were at one time unexpected. Plus, when your staff members feel listened to, and like their ideas are worth your consideration, they’ll feel like more valuable members of your crew.
Celebrate Collaborative Wins
Once you begin to have some collaborative successes, be sure to spend time celebrating!The more you highlight these wins, the more inclined your team will be to take on new projects and work with new people. Knowing that their hard work will be appropriately acknowledged may be the push the need to take a new risk.
If your team is siloed and your housekeepers don’t work with your food service workers who don’t work with your groundskeepers, you’re missing out on so many great opportunities for collaboration. But it may not come easily. You may need to change systems and reorganize teams, but the end result will be well worth it. For more information about how your hotel management team can create a more collaborative environment in your hotel, contact us today. We’re experts at creating great teams for our clients.