What is it about your best staff members that make them such a great fit for your business? In hospitality staffing, there are some key indicators that help identify potential staff members who are cut from the hospitality cloth. Most people can be trained to have these skills, but finding the best talent feels like hitting the jackpot. Here are a few key traits that make someone a great hospitality staffer.
1. Positive attitude
Having a positive attitude and a pleasant countenance is paramount when working in the hospitality industry. The smiling faces of your staff members are the first things guest see when they walk through your doors. This is a skill that can be taught, but those staff members who are naturally inclined to positivity are a clear fit for the hospitality industry.
2. Calm under pressure
Each guest brings in their own expectations and during busy times the tensions can rise as more guests have more and differing needs. A calm and patient staff member is not only a more effective problem solver, but they are also a calming influence on their coworkers and your guests.
3. Quick thinking
You never know what will happen next in the hospitality business, and that can make hospitality staffing a difficult job. For that very reason, we recommend hiring staff who are self-directed and able to think quickly and clearly under pressure. This too is a skill that can be taught, but those staff members who come by it naturally will bring great strength to your team.
Hospitality staffing is all about service. Whether you're checking guests in, making their beds, or pouring them a glass of wine at the bar, a quality service will always be of utmost importance. Staff members who prioritize good service will bring an important added value to your hotel staff.
There are people in this world who were just born to work in hospitality. They love to serve others, they are calm and positive, and they see working in your hotel as a career, not just a job. These staff members are gems and will flourish and grow within your organization. Look for people who are committed to working in the hospitality industry, rather than those who might see it as a means to an end.
Finding the right people for your team makes all the difference in the hospitality industry. If your team isn't working for you, considering partnering with a hospitality staffing agency. At Suite Hospitality Staffing we take the stress out of staffing by providing you with a completely scalable, well-trained staff. Contact us today for more information and to find out how we can help put the right people in the right jobs in your business!