Nearly half of all American adults report having worked in a food service job at some point in their careers. For many people, serving tables is an excellent first job, and for others, it becomes an excellent career. It’s obvious that there are servers who are more suited to this line of work, but what characteristics do the best servers have?
Resilience and Positivity
When working in the food industry you come across every different personality on the spectrum, some of those people are easy to serve and joyfully leave good tips and positive feedback, others are harder to please and, in some cases, can make food service feel like a thankless job. At the end of the day, an excellent server remains resilient and positive regardless of what mood his or her guests are in. This is a tough task and a skill that for many must be honed over time. Servers who are resilient and positive have more staying power and will be more successful in your restaurant over the long run.
The Ability to Multitask
The ability to multi-task is critical for servers. With any luck, your section of the restaurant is quite busy. A packed restaurant is great for management but can be catastrophic for an inexperienced server who isn’t good at multitasking. In the foodservice industry, there is an expectation of excellence from guests that can take a great deal of focus to meet. When a server is responsible for multiple tables at a time, it's easy for important details like food allergies and special preferences to fall by the wayside. Easily managing all of these important details is key to a servers success in this industry.
They Are Responsible
From handling money to handling food, there are a lot of opportunities for servers to make the wrong choices when working in the food service industry. Servers are not only responsible for their guests’ experiences, but for the well-being of the business as a whole. Finding responsible servers who you can trust to show up on time, be honest, and handle each table with care, is a restaurant managers goal.
This is not to say that a food service worker needs to be strong, or even in shape, but this line of work requires that employees spend a lot of time on their feet, carrying heavy trays of food and drinks, and often moving quickly from table to table to meet the needs of all of their guests. While physical fitness is not a requirement of most food service jobs, the ability to move quickly and efficiently will make work easier for the server.
Next time you’re hiring a server for your restaurant, keep your eye out for people who seem to have these characteristics. But, also keep in mind that each of these qualities can be taught and nurtured in your current staff members. If you need help building a staff of talented servers, give us a call today. We take pride in building talented food service teams by plugging the right people into the right jobs within your business. Contact us today for more information.