Employee review sounds like an undesirable term, however, regular review processes keep lines of communication open in both directions giving team members and management a glimpse into what each can do better to maintain a healthy team. The key to a productive review process is its consistency and transparency.
Set Out Clear Expectations
Before you begin the process of reviewing your staff it is important to set a rubric so that everyone knows what the expectations are for their position. By setting clear goals for each position in your hotel your review process will be streamlined and straightforward. There are no surprises to be had when everyone is on the same page. And with clear expectations, it makes the water much less muddy when it comes time to hold employees accountable.
Don’t Let Problems Persist Unaddressed
While your employee reviews may only roll by once a year, it’s important to build in regular check-ins to ensure that your team members are held regularly accountable to the new rubrics you implement. This is beneficial to all parties. Team members know where they stand and how they can grow within their positions, and management can make adjustments to employee performance in real time without having to wait until the next review.
Don’t Let Successes Pass You By
In addition to regularly addressing opportunities for growth, it’s also important to be able to give positive feedback to your high performing team members. Receiving positive feedback for a job well done will continue to endear your team members to your company. In an industry with as much turn over has hospitality staffing, celebrating the successes of your best employees is a great way to keep them invested in your business.
Be Open To Employee Feedback
If your employees feel unheard by leadership you’ll likely find yourself in a hotel full of unhappy hospitality staffers. Create opportunities for your employees to review their bosses and the organization as a whole. The key to this practice is your willingness to hear and potentially address negative feedback. While this can feel uncomfortable it is a practice that will continue to strengthen your team and make hospitality staffing much easier for you. Just as your team members get better through your feedback, the reverse is true for your organization as a whole.
Hospitality staffing can feel like a revolving door, but by developing clear and consistent review processes you can retain more of the staff you hire. Help your team members to grow and then celebrate their accomplishments. After all, it’s more cost effective to retain and train good employees than it is to keep refilling positions due to turnover. Do you need help building your team? Contact us today for access to our hospitality staffing solutions.