The hospitality industry has a history of high turnovers, and the housekeeping teams are no exception to that rule. Hotel housekeepers have a tough, physically demanding job, and the inexperienced hotel managers of the world don’t always value these positions for their extreme importance.
Do you have a problem keeping your top housekeepers on your team? Perhaps you need to incentivize them to stay by creating new systems to help them be more successful in the long run.
Promote From Within
When the time comes to fill a leadership role within your housekeeping team, consider promoting a staff member from within your hotel family. Promoting from within saves you the time and money traditionally spent to hire a new employee at the management level and ensures that your new manager has been well-trained and fits in with the culture of your hotel. When your team members know that you believe in promoting from within they will be more likely to stick around.
Make sure that your housekeepers who are doing an excellent job know that you feel that way. Rewarding excellence with positive feedback is in itself very motivating. To raise the bar, consider other types of rewards you can offer for a job well done. Some good examples are extra time off, a nights stay in the hotel, and a free meal or drinks in the hotel restaurant. Employees who know their hard work doesn’t go unnoticed are motivated to work harder for the team.
Ensure That Your Housekeepers Feel Valued
Housekeeping is a difficult and backbreaking job and is often one of the lower paid jobs in a hotel. Don’t miss opportunities to make sure that your housekeepers feel valued for their very important contribution to your business. Employees who feel valued will more likely stick around longer.
Maintain A Safe Environment
Combine the physically demanding aspects of the job with the harsh chemicals and you have a recipe for a potentially unsafe work environment. If you aren’t doing your due diligence to make sure that your housekeeping staff is working in a safe environment you can rest assured they will leave once something better comes along. Go the extra mile and invest in healthy and safe resources for your team members.
Offer New Learning Opportunities
Your housekeepers are on the front lines interacting with your guests each and every day. Off them opportunities to learn and grow within the hotel industry by teaching them new skills. When your housekeepers are trained in proper customer service they add to the positive experience that your guests are having. Other opportunities for learning may include management training and general business seminars.
Your housekeeping staff is the foundation upon which your guest’s experience is built. Stay out of the turnover cycle and retain your very best employees by doing all you can to make their experience working in your hotel a positive one. Are you struggling to build a strong team? If so, contact us today. We are in the business of putting the right people in the right positions within your team.