According to a 2011 survey performed by the State of Florida, “Florida is the top travel destination in the world. The tourism industry has an economic impact of $67 billion on Florida’s economy.”
As tourists come from all over the world to visit Florida’s hotels, restaurants, and attractions, your company's ability to provide the best service is dependent on you hiring the right people for your organization.
Hospitality staffing is a critical component to your success. As each member of your staff comes in contact with your guests they have the opportunity to communicate your company’s character. From the time a customer checks in at your front desk, to moments they engage with housekeeping staff, every person leaves an impression on your guests. There are some important steps you can take to ensure that you’re hiring the right people for the right jobs in your business.
Identify Your Company’s Values
In order to hire the right people you must be able to clearly communicate your own values. If you don’t already have a clear mission statement it’s a good idea to develop one before bringing new people onto your team. Your mission and values will define your company culture. The more clear your values are the more easily staff members will adopt them. Even the most technically skilled employee can be destructive to your team if he or she doesn't respect your culture, particularly in hospitality where good customer service is a top priority.
Write Clear Job Descriptions
Very clear and concise job descriptions should include both the duties and responsibilities of the position, as well as any cultural conventions. For instance, if you run your business with expectations of working long hours, or prefer your employees to keep facial hair trimmed, it’s important to share that information up front. This will allow some potential candidates to self-select out of the process and hopefully limit turnover.
Ask The Right Questions
In addition to asking interview questions regarding a candidate’s skills or experience make sure to include pertinent questions about a person’s style and values. You can teach skills to a new employee but it’s much more difficult to instill specific values in someone who doesn’t already hold them. If cultivating a positive work environment is a priority for you, ask questions that might help you discern whether or not this candidate will contribute to your desired environment.
Take Your Time
One mistake companies make during the hiring process is moving too quickly to fill an open position. It is more important to take your time to find the right fit for your company than to fill it quickly with a person who will not provide the level of service or cultural competency you require.
Hire A Hospitality Staffing Company
If you don't have time to wait, consider hiring a hospitality staffing company to help fill your open position. The right staffing company can help you find the right people, quickly, so you can focus on other important priorities.
Hospitality staffing is complex, but done properly, it is one of the most important roles in your business. The best way to ensure a successful hire is to be very clear about your company’s values and expectations during every stage of the hiring process. For many companies the benefit of hiring a staffing company greatly outweighs the cost. For more information feel free to contact us.