Who you hire or promote into hotel management will have a significant impact on your business. In the Harvard Business Review article, Why Good Managers Are So Rare, the authors state that only ten percent of managers have the natural skills required to manage people well.
It goes on to say that those people who are skilled managers “contribute about 48% higher profit to their companies.” Choosing the right manager impacts your hotel’s performance in several key ways.
Setting The Tone
Your hotel management sets the tone for your organization. According to Gallup News, “only 30% of U.S. employees are engaged at work.” That is a frighteningly low number. Seven out of ten of your staff members are checked out and not contributing to your company’s success. A good manager is motivated and engaged in his or her work and will demonstrate that for your employees and guests. If you want a positive and professional environment in your business, you must put a positive and professional person in charge.
Making Personnel Decisions
It is likely that your manager will take part in making some hiring, and possibly firing, decisions. Sometimes managers get into the habit of hiring people they like. Unfortunately, not everyone you like is the best fit for your company. Good hotel management recognizes the specific qualities an employee needs to be engaged and productive. Additionally, a good manager can see when an employee isn’t the right fit in his or her position. In this case, he or she may be able to move under-performing staff into positions better suited to their skills.
Every person on your staff comes to you with a unique set of traits and abilities. It is up to your hotel management to work with these individuals to help maximize their impact on your business. You have someone on staff who is calm under pressure, or makes a great first impression, or is meticulously organized. Putting each of these people in the right job will increase his or her effectiveness on your team.
Good managers are a rare commodity, and your management can make or break your hotel. Often businesses promote talented and loyal employees into management positions which may be beyond their personal skills and abilities. When you're considering hiring or promoting a new manager you must remember that your managers set the tone for your business and the right managers will bring out the best in your team.