In every industry, there are people who are promoted beyond their ability to be successful. Someone becomes a really excellent customer service agent so they are promoted away from their skill set and into a job for which they are less prepared. We instinctively see talent and think leadership, though these two things don’t necessarily go hand in hand. When looking for someone in your staff to promote to hotel management, consider the specific skills that make someone a good leader.
1. Dedication to the Cause
Finding someone who is good at their job is much easier than finding someone who is dedicated to your business. But it is dedication to your hotel and your guests that will make someone great at hotel management. When in search of the right person to promote to management look for someone with skill and spirit, talent and vision. A manager with the vision for the future and excitement about your product will pass that onto your other employees and your hotel guests.
2. See the big picture
It takes a lot of talented people in a lot of different roles to effectively run your hotel. Your managers need to see the big picture, to understand how the entity functions as a whole and to value the contribution of each person on the team. When looking for your next manager, find the person on your staff who already has this skill and provide the necessary tools and mentorship to help this person grow. Don't wait to invest in your management candidates or you may lose them to another hotel management opportunity.
3. An excellent manager is an excellent student.
There is never a shortage of new and interesting things to learn when running any business. The best managers will see themselves, ultimately, as students of your business. When looking for the right employee to promote to hotel management, look for someone who is thirsty to learn and grow in their current job. Those who are willing students now will more likely be curious and engaged as managers. This will give you the opportunity to train new managers in the way you like your hotel run without needing to correct old management habits.
While leadership and management skills can be taught and nurtured, at the end of the day, there are some people who are natural leaders and excellent managers. If you keep your eyes out for these natural skills you will be able to better assess those employees who should be promoted into management positions. Contact Suite Hospitality Staffing today for help in finding the right people for right positions in your hotel