When it comes to hospitality staffing, the main priority is finding the right people for your team. Once you build that ideal team, it’s important to set them up for success by creating a productive working environment. One way in which teams can become more or less productive is by the effectiveness of their meetings.
If your staff is feeling overwhelmed or unmotivated by your weekly meetings, consider making some of these easy adjustments:
It’s important to set the precedent for all of your staff members that meetings always start on time. The minutes that you must wait for the whole team to arrive are minutes that could be better spent serving your guests. In hospitality staffing there is never really any downtime, your guests are always there and they are always expecting a high level of service. Your staff meetings should be quick and efficient to avoid wasting important guest service time. Plus, in a culture where some people are invested and focused and others are not, you're bound to see conflict arise in your team.
A great way to keep meetings quick and efficient is to not get too comfortable sitting down. This may seem odd, but standing meetings are gaining in popularity in many workplaces. Standing during a meeting keeps your body engaged, your mind focused, and in many cases keeps the meetings shorter. Standing is particularly effective for that Monday morning staff meeting where people are still getting into the work mindset after the weekend.
For your one-on-one meetings, consider getting on the move. If you have to meet with each member of your staff in a given week or month, why not get up off your chair and take a walk. If your groundskeeper is updating you on the state of your sprinkler system, why not take a walk and see for yourself. Walking meetings are difficult to have with more than two or three people, but can be very effective in establishing a positive, creative, and productive environment for your team.
When things go wrong on your team it’s easy to get into the habit of hashing out the details during in one meeting after another and allowing hotel staffers to use this important group time to air their complaints. If your hospitality staffing crew has a tendency to complain, set a new standard. While it’s important to learn from the past, reviewing past mistakes over and over again is not productive and will keep your team from making progress. Keep it positive and stay on task and you’ll be pleased to see how much more productive your meetings are.
Don’t waste another minute in ineffective and boring staff meetings. Create a culture where your staff are excited and motivated for the productive and collaborative work that takes place during your Monday morning staff meeting. At Suite Hospitality Staffing, building a strong team is our expertise. Our talented crew members and well-trained managers are a great resource for any hotel looking to increase productivity. If you’d like help finding the right people for your team, contact us today.