We’ve said it time and again, your housekeeping staff is on the front lines when it comes to customer service in your hotel. They are front and center, entering into guests rooms, interacting with them in the hallways, and the work that they do can make a huge difference in your guests’ experience.
Here are the 4 things we think makes the biggest difference:
Invest In High-end Bath Products
One of the great pleasures of personal travel is the opportunity to stay in a beautiful room, with a big bathroom and plenty of clean linens. This day and age there is so much in the world to be worried about, hotel stays are a great opportunity to relax and let your hair down. The addition of high-end, fresh smelling bath products is bound to help your guests enjoy their experience even more. Find a product that makes the most sense for your brand. Bath products come in a range from environmentally conscious, tropical and fresh, or allergy-friendly for sensitive skin.
Retain A Tidy Environment
Another great plus of staying in a hotel room is that you aren’t responsible for keeping the room clean. After a long day at a work conference, or adventuring in a new city, there’s nothing better than coming back to a clean and tidy space where you can kick back and relax for the evening. Housekeeping staff is critical to creating this feeling of relaxation, and guests knowing their personal items are treated with respect and care allows them to lean into the experience of being cared for while they’re in your hotel.
Provide Turndown Service
This may seem like an outdated practice, but there is something so sweet about slipping into a nice cozy bed that has been “turned down” and is ready for use. And to create an even more welcoming experience, have you housekeeping staff leave some delicious and luxurious chocolates on each pillow. It’s small things like this that make your guests feel so good about your company.
Leave Comment Cards
Even if guests don’t give specific feedback to their housekeeping team regarding their experience, chances are they appreciate being asked. People enjoy being listened to, and knowing that a company is seeking out their feedback on a certain part of their business instills confidence, and endears the customer to your brand.
There are a lot of factors that go into your guests having an excellent experience at your hotel. And while they probably don’t engage directly with your housekeepers, your guests experience depends upon your housekeeper's good work. Housekeepers are the unsung heroes of hotel management. Your guests probably don’t notice them when they're doing an excellent job, but as soon as something goes wrong, everyone sees it. If you could use help building a dependable team of housekeepers, contact us today.