Hiring one qualified staff member who is also a good fit for your hotel’s culture is a big job, but what happens when you’re opening a new hotel and you’re tasked with hiring a whole team of people? One of the many benefits of building your hospitality staffing team from scratch is that you have a huge influence on your hotel’s culture.
Placing one great staff member in a large team may not improve your company’s morale, but building your team from the ground up is a great way to control the outcome. So where do you start?
1. Choose your leadership
Without question, the leadership of your hotel will determine the success of your team. When you’re faced with the opportunity to handpick your ideal management team, know that whoever you hire will set the course for the rest of your team. Do you want a positive and motivated team, keep your eye out for candidates who have a proven track record for creating these types of environments in other hotels. And make sure your management team is ready and willing to work together for the good of the company. In hospitality staffing, it’s often worthwhile to forgo the most technically talented managers for those who love what they do and can lead without ego.
2. Hire team members who compliment your management team’s style
So now that you have your managers in place, it’s time to start building out the rest of your team. But when you are hiring each of your new staff members, keep in mind how they fit into the overall team. No man is an island, and no hospitality team can be successful if its members are not headed in the same direction. And now that you are well acquainted with your leadership team, hire staffers who compliment them. For instance, if your General Manager is a creative, “big idea” person, you’ll want to make sure that her second-in-command is organized and practical, the perfect accomplice to help her make her ideas a reality.
3. Provide plenty of training
Once you’ve hired all of the staff members you need to fill out your hotel’s new team, it’s time to start training them. At this point, you are in an excellent position. In many companies, inconsistent training can mean inconsistent experiences for your guests, but a brand new team, trained together is a recipe for success. Make sure all of your employees receive comprehensive training and that all of the rules and expectations are well-documented so that all future employees receive the same training as your original team.
As you build your hotel team from scratch, you’re in a great position to clearly define your hotel’s culture from day one. By starting from the top and hiring the right leadership team you can rest assured your team will continue in excellence for years to come. Hospitality staffing is a huge undertaking. If you find yourself in need of assistance contact us today.