The very first thing your hotel guests see when they drive onto your property is your grounds. For better or worse, the work of your groundskeeping team sets the tone for the rest of your business. So, instead of sticking to the bare minimum, why not think of your hotel grounds as an extension of your other facilities.
Hiring one qualified staff member who is also a good fit for your hotel’s culture is a big job, but what happens when you’re opening a new hotel and you’re tasked with hiring a whole team of people? One of the many benefits of building your hospitality staffing team from scratch is that you have a huge influence on your hotel’s culture.
It should come as no surprise that many hotels employ housekeeping staff members for whom English is a second language. Particularly in the State of Florida, we attract experienced men and women from Central and South America, many of whom speak Spanish. These members of your staff are talented and hardworking, but without proper systems in place you may be missing out on opportunities to communicate with them.
Spring has sprung in Central Florida and with it our usual uptick of tourists visiting from around the world. It seems like every year the tourism industry grows even bigger! You’re not new to this, it comes up at the same time every year, but how do you prepare your staff for this increase in traffic?
We live in a food-obsessed, body-obsessed culture. Depending on your individual health concerns you can most likely find a book, or a blog, and maybe even a restaurant that caters to your interests. The food service team in your hotel may find themselves trying to negotiate the various dietary needs of your guests who come from different places and lifestyles all over the world.
Living in Florida is great if you’re trying to avoid frigid, icy winters. But in order to get mild winters, you must exchange for hot and humid summers. Florida summers can be brutal and your groundskeeping team is feeling the brunt of the weather change as the temperatures rise and the sun begins to feel relentless. It’s extremely important that you do whatever you can to keep your groundskeepers safe and healthy as they are a critically important part of your team.
Hotels are getting a lot of competition these days from companies like VRBO and Airbnb. The homeowners who participate in these programs are often able to rent their rooms and homes for less than the cost of a hotel room due to lack of overhead. However, there are many significant benefits to renting hotel rooms and it’s important that your hotel management can identify those benefits and use them to your advantage.
Employee review sounds like an undesirable term, however, regular review processes keep lines of communication open in both directions giving team members and management a glimpse into what each can do better to maintain a healthy team. The key to a productive review process is its consistency and transparency.
For many young people, food service is an excellent first job. By starting from the very bottom, cleaning dishes, prepping food, and clearing tables, a new food service employee can learn how a kitchen operates, the importance of working hard and staying focused, while also receiving hands-on training and mentorship from seasoned professionals in the kitchen.
It can be tempting, in the pursuit of savings, to buy inexpensive annuals to decorate the grounds of your hotel. But you may be surprised to learn that planting native plants is an investment that will pay off in the long run. Native groundskeeping focuses on the use of plants that originated in the area where they are planted. These plants are hardy and resilient and will last much longer with less upkeep than non-native plants.